MONEY BACK GUARANTEE

We promise your money back if the item you received is not as described, or if your item is not delivered. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.Terms & Conditions

1. Contact Our Customer Support Team via Email or Phone

2. Apply for Refund If you can’t come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).

3. Get Money Back in 7 DaysGo to your order history and select the item. Discuss the issue with our customer support team and see possible solutions. If you can’t come to an amicable agreement after contacting us, simply let us know within 7 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).

Free Return

With ‘Free Return’ service, you can return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It’s easy and fast:

Easy

•You could return items locally and easily: Get the return code or the return label, Go to the designated logistics company’s service point to complete the return and wait for the local warehouse to receive your returned parcel.

• Remember to select ‘Return Goods” while opening the dispute.

Fast

• Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.

• Items will be processed at a local warehouse

Return Shipment Fee

• It is free for you to return the parcel to the designated local return address.
• Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.